Introduction
Pickup Pals (referred to as "we", "us" or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you interact with us — including through our website, Facebook Page, Messenger, SMS, and email.
1. Information We Collect
We collect the following types of data to provide our services:
- Contact information: Name, phone number, and email address provided when requesting a quote or booking a job.
- Job details: Pickup address, item descriptions, and service preferences provided as part of a booking enquiry.
- Messaging data: Messages, comments, and other interactions sent to us via Facebook Messenger, SMS, or email.
- Facebook profile information: Publicly available profile information (e.g., name) of users engaging with our Facebook Page.
2. How We Use Your Information
We use the collected data for the following purposes:
- To respond to enquiries and provide quotes for our services.
- To arrange and confirm bookings for junk removal, furniture moves, and related services.
- To send booking confirmations, job updates, and service reminders.
- To monitor and respond to messages and comments on our Facebook Page.
- To improve our customer service and communication.
3. Sharing of Information
We do not sell your personal information. We may share it with the following service providers solely to deliver our services:
- Cloudflare, Inc. — cloud hosting and API processing infrastructure.
- Supabase, Inc. — secure database storage for customer and booking records.
- Twilio, Inc. — SMS messaging platform used to send and receive text messages.
- Meta Platforms, Inc. — Facebook and Instagram messaging via our Page.
- Resend, Inc. — transactional email delivery.
We may also disclose information if required by law or to comply with legal obligations.
4. Data Retention
We retain your information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law. If you wish to have your data removed, please contact us at hello@pickuppals.com.au.
5. Data Security
We implement industry-standard security measures to protect your data, including encrypted data transmission and secure cloud infrastructure. However, no method of transmission over the internet is completely secure, and we cannot guarantee its absolute security.
6. Your Privacy Rights
You have the right to:
- Request access to the personal information we hold about you.
- Request corrections to inaccurate or incomplete information.
- Request deletion of your personal information.
To exercise any of these rights, contact us at hello@pickuppals.com.au.
7. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: hello@pickuppals.com.au
- Phone: 0434 411 372
- Location: Sunshine Coast, QLD, Australia
8. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a new effective date. Continued use of our services after any changes constitutes your acceptance of the updated policy.